Great for anyone...who wants to successfully get through an interview and come out on top.

This course is for any individual who needs to prepare and practice for any type of interview. You will learn how to handle anxiety and project yourself at your best. The five concerns of employers will be discussed and performance expectations will be explored.  Find your own authentic style, practice your questions and answers and learn from your mistakes in the safety of the classroom, so that on the day of your interview you will be ready, rehearsed and presenting yourself at your best.

Highly recommended.

© Voice Business 2002-2009

What you will learn:

Great for anyone...who wants to successfully manage other people.

In business today people want more than just efficiency, they want "emotional value"- the positive feelings that good product, good service  and good management bring. This in turn reflects directly on your business's bottom line. Good management of your people, your time and your resources brings good monetary rewards. Excellent emotional  awareness and management of yourself and others is the prerequisite for this type of "emotional value".

In this course you will learn what it takes to communicate "good feelings" and develop meaningful lines of contact - even with a difficult staff member or boss. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding  and awareness of how to manage the emotional context in which you work in one-on-one conversations, small  group meetings, team based interactions and through your telephone  and email messages, will be covered in depth. 

After this training session you should expect to feel a lot more confident and positive about your ability to deliver fantastic "emotional value". Just see how your company will value YOU now!

© Voice Business 2002-2009

What you will learn:  

Staff Speak - breathing, diction, vocal variety and projection - making what you say more caring, persuasive and interesting - so that others can understand you when you try to help them.

Movement Skills - don’t let your body undermine your message. Learn how to "centre" your body movement to help control your emotions. And, learn how to read the cues of others.

Emotional Value - discover what it is and how you can become great at delivering it.

Looking after yourself - It's important to realise  that you can only deliver great management if you feel  good about yourself and the other person. Even when it doesn't appear to be that easy. Learn how to get a grip on your emotions and attitude so that you work well solving the problem and helping the person.  At the same time, be able to conduct  yourself in such a way that the difficult staff member or boss learns to respect you, no matter what.

• And much, MUCH more!

Great for anyone...who wants to give outstanding customer service.

This course is designed to develop your ability to create a quality customer service experience for both the customer and yourself. In business today customers want more than just efficiency, they want "emotional value"- the positive feelings that  good products and services bring. This in turn reflects directly on your business's bottom line. Good service brings good monetary rewards. Excellent emotional  awareness and management of yourself and others is the prerequisite for this type of "emotional value".

In this course you will learn what it takes to communicate "good feelings" and develop meaningful lines of contact - even with a difficult customer. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding how to deliver great service one-on-one, and through the telephone and email conversations, will be covered in depth. 

After this training session you should expect to feel a lot more confident and positive about your ability to deliver fantastic "emotional value".

© Voice Business 2002-2009

What you will learn:  

Customer Speak - breathing, diction, vocal variety and projection- making what you say more caring, persuasive and interesting - so that others can understand you when you try to help them.

Movement Skills - don’t let your body undermine your message. Learn how to "centre" your body movement to help control your emotions. Also, you will learn how to read the cues of others.

Emotional Value - discover what it is and how you can become great at delivering it.

Looking after yourself - It's important to realise that you can only deliver great service if you feel good about yourself and the other person. Learn how to get a grip on your emotions and attitude so that you work well solving the problem and helping the person.  At the same time, be able to conduct  yourself in such a way that the difficult customer learns to respect you, no matter what.

 

• And much, MUCH more!

Great for anyone...who wants to successfully interview others.

This course is for Managers, Human Resource staff, Personnel recruiters and general Supervisors who need an understanding in best practice for interviewing others.

This is a group course but can also be offered on an individual basis.

On completion of this course you should be able to conduct well-prepared, effective and considerate interviews.

© Voice Business 2002-2009

What you will learn:  

• How to prepare yourself before the interview
• How to act during the interview
• How to conduct yourself after the interview
• Handy hints for handling anxiety
• The 5 concerns of employers-what you should know.
• Types of Interviews and what's expected of you
• Practice in asking questions
• Practice in handling questions

• And much, MUCH more!